Employees who transact business on trains and stations must be what?

The correct choice emphasizes the importance of employee demeanor in a customer service environment, particularly within a transit system like the LIRR. Being courteous conveys a sense of respect and consideration towards passengers, which is crucial for creating a positive travel experience. An orderly approach suggests that employees are organized and maintain a structured environment, helping to ensure safety and clarity in operations. A quiet demeanor is often necessary in close quarters to maintain a peaceful atmosphere for passengers who may be looking for a respite during their travels.

Focusing on these traits helps foster a professional and welcoming environment, which can lead to increased passenger satisfaction and compliance with transit regulations. Each of these characteristics plays a vital role in enhancing customer service and operational efficiency.